Shipping & Freight Guide

Freight Receiving Instructions

Extremely Important

First and foremost, we want to thank you for your business! The equipment you purchased is a significant investment, and we want to make sure it arrives in new and undamaged condition. During shipping, damage can occur, and we want you to know how to properly handle the situation so you eliminate costly and time-consuming conflicts that can arise if the receiving process is not followed exactly. The damage must be reported within 24-48 hours, or the responsibility becomes yours to file a freight claim with the carrier. Step 1. When the delivery arrives make sure there is a safe place to offload and proper equipment available to handle the weight of your unit(s). A unit dropped or damaged with your involvement in the process will more than likely be your responsibility. Step 2. When the unit is on the Ground/Dock do a visual inspection of the shipping crate or carton and look for signs of:

• Forklift impact
• Damaged corners of the carton
• Oil or coolant leaks
• Top or sides of the carton crushed
• Hidden Freight Damage that might be under the carton
• Freight Shipments – Please check to see if there is a Tip N Tell Indicator (Item A) AND/OR a Shock Indicator (Item B) on your item (see below) . If there is an indicator please check it as this will indicate possible damage. ***If the Tip N Tell Arrow point is blue this package has been on (Its Side or Tipped over in transit)*** SEE BELOW

Item A

Item B

Step 3. Fully open the crate or carton and inspect the unit’s appearance and mechanical integrity. If you don’t know what to look for you may want to have someone who is familiar with your product to assist you. The delivery driver must wait till your inspection is done. Your product was a big investment and you have the right to take your time and inspect it! You are looking for possible hidden freight damage and this MUST be reported within 24-48 Hours or it becomes your responsibility to file a freight claim with carrier. Step 4. Take Pictures of the damaged item and be sure to clearly show scratches, dents, etc. Step 5. Note damage on the drivers copy of the BOL and take a picture of the Driver’s BOL showing the notations of damage

• If the driver’s copy of the BOL Is not notated with damages and you accept the unit then you will need to file the claim with the carrier directly. We cannot file the claim.

Step 6. If the generator has major damage or damage that may affect the function or operation of the unit…REFUSE THE SHIPMENT DELIVERY and write on the delivery paperwork “REFUSED DUE TO SHIPPING DAMAGE” and contact us @ 866-888-6111. Step 7. If there is damage that is acceptable, but a freight claim for repair or reimbursement is going to be needed, you MUST NOTE ALL THE DAMAGE in detail on the delivery receipt BEFORE YOU SIGN then contact us @ 866-888-6111. Step 8. Please send pictures to [email protected] of the damaged item with a description of the damages. Please also notate in the email whether the carrier was advised, and notations were made on the BOL. Please also send the picture of the BOL with that information as well. Step 9. If there is no damage and you are 100% satisfied, please sign the delivery receipt and take ownership of the product.